Privacy Policy

By registering and using YUBO you will provide us, and we will collect, information about you, including information used to identify you. This is what we call your “Personal Data”. This means data that lets you identify yourself directly, like your family name, first name or your image, or indirectly such as your password, phone number, or your browsing or session data. It is important for you to know how this Data is collected, what we do with it and for how long, so you can be fully informed about your rights. This is why we have prepared this document, which we have tried to make as clear and simple as possible. If, despite our efforts, you would still like to ask us any questions please do not hesitate to contact us using the contact details in section 10.

This Privacy Policy is an integral part of our General Terms of Use for YUBO. It should therefore be read alongside our General Terms of Use.


It’s TWELVE APP. We are a French company and our head office is at 8 rue de Charonne, 75011 Paris, France.

TWELVE APP publishes the YUBO application, a social network that enables you to make friends and chat with them, in particular through live video.


In order to operate YUBO, we collect the information (i) which you provide to us directly, as well as (ii) data which we collect automatically.

(i) Data you provide to us directly

Registration data: in order to be able to use YUBO, you must create an account and provide us with the following personal details:

All this information is mandatory in order for you to create your profile and to register on YUBO.

You may, if you so wish, complete other sections of your profile (emoji biog, social networks, e-mail). This information is optional.


When we collect and process your Personal Data, we may do so for the following reasons:


We collect, use and store your Personal Data in order to process your requests, manage our relationship and your use of YUBO, optimize our services and tools in order to create and maintain a secure environment, and fulfill our legal obligations, as explained below.

Managing our relationship and access to YUBOSecurity and fulfilment of legal and contractual obligations


You can delete your account at any time by clicking on the relevant button in your ‘Settings’. When you delete your account, you will immediately stop communicating your current and future details to TWELVE APP and your profile will no longer be accessible.

We will only keep your Personal Data for the period of time required to fulfil the purposes for which we process your details unless we are permitted or required by law to keep it for a longer period of time. Generally, we will delete your Data as soon as you delete your account, unless:

If your age is checked, we immediately delete your ID document or school card after verification and only keep a screenshot from the short video that you will have sent us.


The data we collect is intended solely for internal use by TWELVE APP and our partners and service providers.

Only certain TWELVE APP authorized managers and employees will process your Personal Data for the above purposes, and they are only permitted to access the data strictly required in order to carry out their work. TWELVE APP may also enter into an agreement with authenticated and reliable service providers and partners who may access and/or process users’ personal data and who guarantee that such data will remain secure and confidential in accordance with this Policy.

These service providers and partners help us to operate and improve YUBO, particularly in relation to the hosting of data, studies, analyses, and statistics, the use and/or operation of the application, targeted advertising, the fight against fraud linked to the age of the user, and the assistance required by users.

Thus, the ability to integrate YouTube videos into your live videos leads us to use YouTube features and share information with YouTube. If you would like to know more about how YouTube processes data, we recommend that you review the YouTube Terms of Services and the Google Privacy Policy (both companies belonging to the same group of companies).

Lastly, the data we process may be forwarded to the police and to the judicial and administrative authorities in order for us to fulfil our legal obligations.


In order for your Personal Data to be processed in accordance with this Privacy Policy, such data may be transferred to one or more other countries that may or may not be within the European Economic Area, including in particular the United States.

We guarantee that such transfers are carried out in such a way as to ensure that the data remains confidential and secure and that it is adequately protected in accordance with the regulations in force for the protection of personal data. In this case, we offer guarantees provided by current regulations, such as standard contractual clauses approved by the European Commission, which represent commitments made between companies that transfer Personal Data in order to ensure that such data remains confidential and secure.


TWELVE APP will ensure that your data is processed securely and confidentially, including in cases where certain operations are carried out by partners. Accordingly, appropriate technical and organizational measures are implemented to prevent the loss, misuse, alteration and erasure of your Personal Data.

Nevertheless, there is no ‘zero risk’ on the internet and we cannot guarantee the security of your Personal Data 100%.

That’s why it is important to let us know right away if you think you have been a victim of an attack on your Personal Data, by writing to us here.


You have the right to access your Personal Data and to request that it be corrected, completed or updated. You may also request that your Data be deleted (or you can delete your account in the “Settings” section of the application), refuse the processing of your Data, or request that it be limited within the terms of current legislation. You may ask to exercise your right to data portability; in other words, your right to receive your Personal Data in a frequently used structured format and your right to send such data to another processor. As indicated in Section 3 above, your data is processed with your consent and you can withdraw your consent at any time by going to “Settings”.

You also have the right to issue instructions as to how your Personal Data should be used after you die. In order to exercise your rights, you will be asked to produce proof of your identity of any kind. You may submit your request by sending a letter or an e-mail to or on YUBO in the ‘Assistance’ section. We will do our utmost to fulfil your requests, but don’t forget that this right is not unlimited and must be exercised according to the conditions of current legislation. Any request to exercise your rights should be reasonable. Where necessary, we will explain the reasons why we are unable to meet your request.

Should you have any other complaint, please contact the appropriate national data protection authority.


Should you have any questions concerning this Privacy Policy or requests concerning your Personal Data, you can contact us:

Updates to our Privacy Policy

It may be necessary to update this Privacy Policy, in particular for us to comply with current regulations, or in case of changes to the way we use your Personal Data.

You will be informed in advance of any modifications or updates by any appropriate means, in particular messages displayed on the YUBO application, or by email. These changes may require your confirmation in some cases. In any event, continuing to use YUBO implies full acceptance of the changes made to this Privacy Policy.

Last updated: 4 June 2020